Reference

How Our Terms Protect Your Account

When you open an account with bolakawan, you enter into an agreement that spells out how deposits work, how withdrawals are verified, and what happens if your account…

Account verification requiredWithdrawal verification processDANA, OVO, GoPay and QRIS acceptedSupport in English available
bolakawan How Our Terms Protect Your Account
GET HELP WITH TERMS

Contact Us About Account or Payment Questions

Our support team is ready to clarify any part of these terms or walk you through account and payment procedures.

Live Chat Support Available in English via the support icon in your account.
Email Support Send account, payment or terms questions to our support email and expect a response…
Account Settings Visit the Settings page in your account to review your registered payment methods, verify…
HOW WE HANDLE YOUR DATA

Data Security and Your Account Protection

These terms include how we collect, store and protect your personal information. When you register with bolakawan, we verify your identity using the details you provide—this protects both…

Identity Verification

We verify your name, phone and email during registration so fraudsters cannot create accounts in your name.

Encrypted Payment Processing

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Data Retention Policy

We retain account records for seven years to comply with local accounting and tax requirements.

Dispute Resolution

If you report a deposit that didn't arrive or a withdrawal that went to the wrong payment method, we investigate…

Account Access Requests

To request a copy of your personal data, modify it, or ask for deletion where local law permits, contact support…

Compromised Account Steps

If you suspect unauthorised access, change your password immediately and message live chat.

Frequently Asked Questions About Terms & Conditions

If your account is suspended for breach of terms, your account balance remains accessible for withdrawal once the suspension is lifted, provided you resolve the underlying issue. If closure is permanent, we will process outstanding withdrawals to your registered payment method within seven business days, minus any disputed amounts pending investigation.

Yes. Visit Account Settings to update your DANA, OVO, GoPay or QRIS details anytime. Changes take effect for your next deposit or withdrawal. For security, withdrawals can only go to payment methods that have been verified by you in the app.

Deposit and withdrawal limits depend on your payment method and whether you've completed full identity verification. Higher limits unlock after you verify your phone, email and ID photo. Contact support to review your current limits or request an increase where local law permits.

If a deposit fails, the funds return to your payment method automatically, usually within one to two business days. If a failed deposit still shows as pending in your account after 48 hours, report it to live chat and we'll investigate with the payment provider to confirm the reversal.

Withdrawals are processed within one to three business days after identity and payment-method verification. Players in Makassar and across Indonesia experience the same timelines. Once processed, the funds appear in your DANA, OVO, GoPay or QRIS account immediately.

Yes, request permanent closure through Account Settings or contact support. Your balance is paid out to your registered payment method within seven days, and your account data is retained per local regulations. You can request a copy of your account history before closure.

Access depends on local law. We support play from within Indonesia where local law permits. If you are outside Indonesia, contact support to confirm whether your location allows account access; we cannot activate or process transactions from restricted jurisdictions.