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How bolakawan Protects Your Privacy

When you open an account and deposit via DANA, OVO, GoPay or QRIS, your personal and financial information stays encrypted and secured by us.

Account data encrypted end-to-endPayment info never shared with third partiesYou control what we store about you
Browse Lobby Read FAQ
bolakawan How bolakawan Protects Your Privacy
REACH US ANYTIME

How to Contact Us About Your Privacy

Live Chat Open a chat window in your account lobby during support hours.
Email Support Send your privacy concern or data request to our legal team at [email protected].
Account Settings Update your email, phone, language preference and marketing opt-outs directly in the Security section…
DATA SECURITY

How We Keep Your Information Safe

Encryption & Storage

All deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways.

Cookie & Tracking Use

We place cookies on your device to remember your login, track which games you open first, and understand your lobby…

Account Verification

Before any withdrawal, we verify your identity using the email and phone number on file.

Data Retention & Deletion

We keep your account data for the life of your account plus 12 months after closure for audit purposes.

Third-Party Access

Your data is not shared with game studios, ad networks or data brokers.

Change Request Process

To correct your name, email or phone number in your bolakawan account, go to Account Settings > Profile, make the…

Privacy Policy FAQs

We collect your full name, email address, phone number, date of birth, username and password. When you make your first deposit via DANA, OVO, GoPay or QRIS, we also record your payment method and transaction history. This helps us verify your identity and process withdrawals securely.

We retain your account data for 12 months after closure to comply with financial record-keeping requirements. Transaction histories for deposits and withdrawals are kept for the period required by local law. You can request deletion of non-transaction personal data by emailing [email protected].

Yes. Go to Account Settings > Privacy & Data, then select Download My Data. We'll compile a file showing your personal information, login history, deposits via DANA, OVO, GoPay and QRIS, and your game activity. Downloads are ready inside 3 business days.

No. Your personal data is never sold or shared with third parties outside our payment processors and required regulators. Game studios see only your anonymous play data (e.g., which rooms you visit). Your name and payment details stay private to bolakawan.

Open Account Settings > Notifications and toggle off Marketing & Promotions. You can also click the unsubscribe link in any promotional email. You'll still receive account security and withdrawal confirmation messages, which are essential to protect your account.

Click Forgot Password on the login page. We'll send a reset link to your registered email. Click it, create a new password and confirm. The link expires in 30 minutes for security. We never send your old password; you must set a new one each time.

Yes, we use cookies to remember your login, track your game preferences and understand lobby behaviour. You can disable non-essential cookies in your browser settings or via Account Settings > Cookie Preferences. Essential cookies (login, security) cannot be turned off without losing account access.

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